How do you currently manage your tax clients? If your tax business is more of a side hustle then you probably have an excel document or Google Sheets in order to organize your client’s and their data. But, if your tax business is growing and you’re serious about moving upwards within the tax industry then you will need to ensure you have the right tools to do so.
CRM stands for Client Relationship Management and in essence is a software used to organize your clients and their data. In recent years the CRM industry has taken off as more and more businesses use CRM software to give their employees and clients access to important data. Work from home made it necessary to give team members a cloud-base alternative to communicating with clients and leads. Furthermore. Integration with mobile devices have made it more convenient for clients to add their data and communicate with your team members right from their phones.
CRM software is more than just a useful tool, it’s oftentimes a selling point for your business. The substantial growth in the CRM industry is evidence enough for its effectiveness, growing a projected 11% this year, becoming a $15 billion dollar industry. In 2008, 12% of businesses used CRM software, currently 87% of businesses utilize a cloud-based CRM solution and that percentage increases every year. But I know what you’re thinking, “just because everyone else uses it doesn’t mean I need it,” which is a valid argument. However I would counter by saying, “can your tax business afford not to be using CRM software?”
Short answer, absolutely! Long answer, well this requires an evaluation of your current tax business as well as any goals or long term plans you may have for it. 91% of businesses with 11 employees or more utilize some form of CRM software while this number drops to 50% of businesses when they have 10 employees or less. This doesn’t mean you need to have a big tax prep team to use CRM, it just means that if you plan to continually grow your tax business CRM software will shift from a useful tool to an absolute necessity. If your tax business has 2 or more team members and more than 10 clients I would highly recommend trying out some CRM solutions. Training your team to utilize the CRM now will make them more efficient and enable them to train new hires as your tax business grows.
That’s right, this entire article was created to get you interested in our CRM software specifically designed for tax pros, SeQwens, but don’t click off the page just yet! You now know the importance and inevitability of having a CRM for your tax business. You may even have looked up a few software options or even tried a couple software demos. There are plenty of other CRM softwares on the market but none quite like SeQwens. Not only does SeQwens organize your clients and their data as well as giving them access to view, sign, and print their tax documents, but it also facilitates smooth communication between taxpayers and tax preparers, allows you to market directly to leads, and even help to streamline the workflow of your team members. SeQwens is well worth checking it out for yourself when you sign up for a free demo